How to Customize Magento 2 Contact Us Form [Complete Guide 2024]

The ‘Contact us’ page is one of the most important pages for online businesses that allows users and customers to contact the business. It acts as a a channel for the customers to reach out to the business in case of any issue.

Suppose you are running an online store on Magento and your customer wants to connect with you regarding any problem they are facing on your site or products.

What they will do? 🤔

They will simply head towards the contact us page on your site and try to approach you. In that case, if the page is unorganized, missing, or not configured properly, you may lose a potential customer.

Thus, you may need to enable the contact us page and customize it to provide a better experience for your customers.

How to Customize Magento 2 Contact Us Form

Magento is a highly versatile eCommerce development platform that allows creating customized eCommerce stores. The store owners can customize and configure the store as per their requirements. One such requirement may be to customize the contact us page in Magento 2.

Earlier, we have shown complete steps to enable the contact us page in Magento. Once you have enabled the contact us page in Magento 2, follow the below-mentioned steps to configure and customize the contact us page in Magento 2 store.

Step 1: Log in to your Magento admin panel, and go to Content > Blocks.

A list of blocks will appear on your screen, find the contact us block, click on edit under the drop-down menu after clicking on the select option in the Action column.

Now, you will be able to customize the contact us page in Magento 2. Enter the block title, identifier, the applicable store views, and page content in the editor and click on save to make changes.

Now, what if you want to provide a custom contact form to the customers instead of just showing the contact information on the page? There is no such functionality in Magento 2 to do that.

Therefore, Meetanshi has developed Magento 2 Custom Contact Form to provide such functionality. It can allow the Magento 2 store owners to customize the default contact form in Magento 2 and enable the store owner to add it to various departments on the website.

Advanced Customization for Magento 2 Contact Us Form

Once you have installed the Magento 2 Custom Contact Form on your store, you can easily configure and customize the contact us forms on your Magento 2 store to the next level. Follow the below-mentioned steps to configure and manage the custom contact us form in Magento 2 using the steps listed below.

Step 1: Log in to the admin panel, move to Store > Configuration > Custom Contact Form, and enable the extension from here.

Step 2: Add new department-wise contact us forms and manage them using a single grid by going to Content > Custom Contact Form > Manage Contact Departments.

Step 3: Click on ‘Add New Department’ and configure the following attributes for the new department created.

• Name of the department
• Email addresses to receive the inquiries
• Status of the contact us form – Enable or Disable

Once the extension is enabled and the settings are saved, the customers can see the effect in the frontend. The customers will fill up the custom contact form in the frontend and select the concerned department, easing the customer service for you.

Custom Contact Form in Magento 2 – Frontend

The Magento store admin can also handle all the inquiries received through the Magento 2 Contact Us form in the backend through a separate grid under Content > Custom Contact Form > Manage Contact Inquiries.

The admin will also get the department-wise inquiry mail on the configured email address. Thus, handling customers’ queries is easier than ever with Meetanshi’s Magento 2 Custom Contact Form extension!

Why Choose Meetanshi’s Custom Contact Form Extension for Magento 2

Here are some of the amazing features of our Custom Contact Form extension for Magento 2 that can amaze you.

• Manage customer inquiries efficiently and get instant email notifications on the latest customer inquiries.
• Allow customers to send department-wise inquiries.
• Configure department email addresses to receive email notifications for customer inquiries.
• Create and manage different departments to receive customer inquiries.
• Receive detailed customer inquiry on your email with details such as name, email id, and detailed query of the customer with the submitted department.
• Manage and keep track of all the customer inquiries at once easily using the backend grid.

So, what are you waiting for? Install Magento 2 Custom Contact Form on your Magento store and allow your customers to send department-wise inquiries to your Magento 2 store and manage them easily. You can also request a personalized demo or go through the backend and frontend demo for more details.

Providing a straight and easiest way to your website visitors to contact you through the custom forms on Magento store. Use the complete guide provided here to customize the contact us form on your online store.

Likewise you can customize Maintenance mode page in Magento 2 if you are bored of ‘Server Temporarily Unavailable’ maintenance page in your store.

In case you have any doubt using the above solution, let me know by commenting on it below. Also, do not forget to share this guide with your Magento friends through social media.

Thanks for reading.

Vishal is a technical writer, editor, and digital marketer with over four years of experience. On weekends, you can find him enjoying sunsets or reading books.

Vishal Dave

Vishal is a technical writer, editor, and digital marketer with over four years of experience. On weekends, you can find him enjoying sunsets or reading books. Read More